Shipping & Returns

Most stock items usually ship within 3-5 Business Days

Regarding Ordering

The following credit and check cards are accepted: Visa, MasterCard, Discover, and American Express. Checks are accepted. Note: We cannot accept counter checks or checks with no number or a check numbered 300 or below.

If paying by check, mail check to: Dwell&Good, Attention: Accounting Department, 701 Murfreesboro Pike, Nashville, TN 37210

If you place your order by phone, when paying by check please ask for an order number to include on your check memo. If payment is not received within 14 days, the order will be canceled.

There is a $25 charge for checks returned for non-payment. COD is not available in any form. Present proof of any discounts at time of order. Discounts may be applied to sale items.

Only one discount may be used per order.

TURN AROUND TIMES AND RUSH CHARGES

• Rush Charges apply to printed materials only.

• Turn around for most custom products is 3-5 business days after approval of proof

• For orders requested in 2 business days a 25% Rush Charge will be added plus any additional Expedited Shipping charges that may apply

• For orders requested in 1 business day a 50% Rush Charge will be added plus any additional expedited shipping charges that may apply

• For same day service a 100% Rush Charge will be added

Prices are subject to change without notice.

Notice of Website Charges/Corrections. Due to the possibility of occasional technical errors concerning prices on our website: Dwell&Good® may from time to time need to charge the customer a different amount than originally appears in the shopping cart. We will never do this unless the website had made a calculation error. We will also notify the customer by phone and get permission before making any corrections to the charges. The customer has the right to cancel the order at that time. The only items that are Free are catalogs and samples. Any other item that says “Free” is a technical error and orders will not be honored.

Regarding Shipping

Orders are normally shipped within 3 to 5 business days of receiving payment, unless otherwise stated in product information.

Shipping charges vary based on weight, size and shipping destination

Customs fees, duties and tariffs for shipments outside the United States are the responsibility of the customer.

Regarding Products

Product sizes may vary by as much as 7%.

Fabric shades may vary slightly, depending on dye lot.

Regarding Returns

We want you to be happy with your purchase. Customer Satisfaction is guaranteed by Exchange or In-Store Credit. We do not give refunds. The following conditions apply:

Product defects, damages and shortage claims must be reported within 5 business days of receiving product. Product Exchanges must be requested within 10 business days of receiving product. Requests and reports made later than this are subject to approval and may not be accepted. Any exceptions to any of the above, if approved, will result in a minimum 25% re-stocking fee.

In-store credits must be used within 12 months of credit given.

Returned merchandise must be received at Dwell&Good® or the dealer with whom you made your purchase before exchanges, credits, or replacements are issued unless pre-arranged with the customer service department.

All returns must be pre-arranged with Dwell&Good® or the dealer with whom you made your purchase and you will be given a Returned Goods Authorization Number. Items returned without this number may not be accepted. After pre-arranging returns, send to: Dwell&Good®, Attention: Shipping Department, 701 Murfreesboro Pike, Nashville, TN 37210

Freight charges will not be the responsibility of Dwell&Good® unless the return is due to our error. All returns sent COD will be refused.

Return Merchandise that has been altered, soiled, packaged poorly, damaged in shipment or which is incomplete will be subject to additional fees and/or may not be accepted. Insurance for return shipments is recommended as customers are responsible for the product’s safe return.

Merchandise marked as “Clearance” or “Closeout” is sold as is and is non-returnable unless there is a flaw not otherwise mentioned in the product description.

Note About our Shipping Charges

Each Dwell&Good® product comes in a special, reinforced custom-designed box for your order -- strong enough for storage and re-use. All merchandise is carefully packed by our shipping experts. We insure each package because of its high value and prepare it in such a way that when you receive your Dwell&Good® product, it is in the best condition possible. We ALWAYS roll our rugs, and therefore our boxes are longer and larger than standard shipping rates allow. From rugs to wallpaper, the length and girth of our boxes -- as well as our own shipping standards -- require our freight carriers to handle your package manually instead of on an automated belt where it can be destroyed. Therefore, our shipping costs are higher than standard packages. Please understand that the extra amount you pay for shipping ensures that you receive your product in the best condition possible, looking as beautiful when you open it as when we finished making it.